Help Desk Support Specialist

April 15, 2026

THE RENFREW COUNTY DISTRICT SCHOOL BOARD

requires a

HELP DESK SUPPORT SPECIALIST

SCHEDULE: 7 hours per day, 35 hours per week, 12 months per year

RATE OF PAY:  $29.56- $30.38 per hour (Group 7)

POSITION SUMMARY:   A key member of the IT Department, the Help Desk Support Specialist monitors and maintains call logging and the call logging system, investigates and resolves user account related issues and other front line user technical problems as related to e-mail, conferencing, etc.

EDUCATION & EXPERIENCE:   High school (Grade 12) graduation, plus a two-year diploma in Information Technology is required. Over six months, up to and including one year of related experience.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Strong technical knowledge of hardware, software, operating systems, networking and peripherals in multi-user LAN/WAN environments. Sound knowledge of call ticketing systems.
• Comprehensively use productivity suite software including Google Workspace for Education Plus and Microsoft Office.
• Develop and maintain reporting of call types and trends.
• Recommend changes to, and/or implement self-service user request forms.
• Communicate effectively and concisely, both orally and in writing.
• Demonstrate integrity, initiative and enthusiasm in achieving results.
• Succeed in a fast-paced environment.
• Work effectively independently as well as in a team environment.
• Make appropriate, realistic and timely decisions based on consideration of facts and alternatives.
• Direct activities towards timely completion of assigned tasks; adjust priorities as required; adapt to constant interruptions; and changing focus between departments.
• Strong organizational and time management skills with particular attention to detail.
• Handle sensitive and confidential material with discretion and ensure protection of information.
• Focus on providing excellent customer service by identifying and meeting customer needs, using processes and procedures that are customer oriented and seeking solutions to resolve service issues.
• Adapt to changes in process, systems and organizational structures.
• Knowledge of applicable corporate/departmental policies and procedures including occupational health and safety.

Hiring will follow the requirements outlined in the CUPE 1321 Collective Agreement and the RCDSB Administrative Procedures. Members of the bargaining unit will be given first consideration. The Board reserves the right not to fill a position.

Please submit your application at www.applytoeducation.com to be considered for this posting.

Only candidates selected for interviews will be contacted. All other applicants are thanked for their interest.

All offers of employment are conditional upon receipt of a current vulnerable sector screening criminal background check and educational qualifications acceptable to the District.

The RCDSB is committed to creating an accessible and inclusive workplace. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring a Code-protected accommodation are encouraged to advise Human Resources (hrdept@rcdsb.on.ca) throughout any stage of the recruitment process.

The Renfrew County District School Board is committed to equity, diversity and inclusion in our employment practices. For more information, please visit the RCDSB Careers page.